Frequently Asked Questions

Do You Ship Internationally?

Yes, we do offer international shipping to ensure that customers from around the world can enjoy our products. Our international shipping rates and delivery times may vary depending on the destination. We strive to provide the best possible shipping experience to all our customers, no matter where they are located. Feel free to reach out to our customer service team for more details regarding international shipping options and costs. Contact us info@stepbystepshoe.com or +86 159 8828 9066

What Shipping Methods Are Available?

We offer a standard shipping method with delivery typically taking 7-12 days. This option ensures reliable delivery of your order within a reasonable timeframe. Whether you’re purchasing footwear for yourself or as a gift for someone special, our standard shipping provides a convenient and affordable way to receive your items. Rest assured, we prioritize the timely delivery of all orders to ensure customer satisfaction.

What Payment Methods Are Accepted?

We accept a variety of payment methods to ensure a convenient and secure shopping experience for our customers. Currently, we accept major credit cards including Visa, MasterCard, and American Express. Additionally, we also accept PayPal for those who prefer this payment option.

How do I place an Order?

Placing an order on our website is quick and easy! Simply follow these steps:

1. Browse our collection of stylish footwear and select the items you wish to purchase.
2. Once you’ve found the perfect pair (or pairs), choose your desired size and quantity, and then click ‘Add to Cart.’
3. Review the items in your shopping cart to ensure everything is correct. You can also apply any applicable promo codes or discounts at this stage.
4. Proceed to checkout by clicking the ‘Checkout’ button. You’ll need to provide your shipping address, select your preferred shipping method (if applicable), and choose your payment method.
5. Review your order details one last time to ensure accuracy, then click ‘Place Order’ to finalize your purchase.
6. Once your order is successfully placed, you’ll receive a confirmation email with all the details of your purchase, including your order number and estimated delivery date.

Do I need an account to place an order?

No, you do not need to create an account to place an order. We offer the option to checkout as a guest, allowing you to complete your purchase without the need for an account. Simply proceed to checkout, enter your shipping and payment information, and you’re all set!

How Do I Track My Order?

Once your order has been processed and shipped, you will receive a tracking number directly to your email address. You can use this tracking number to monitor the status and progress of your delivery. Additionally, you can also track your order on our website by visiting the ‘Order Tracking’ section. Simply enter your tracking number in the designated field, and you’ll be able to view real-time updates on the whereabouts of your package. If you encounter any issues or have trouble tracking your order, please feel free to contact info@stepbystepshoe.com or +86 159 8828 9066

How Can I Return a Product?

We want you to be completely satisfied with your purchase, but if for any reason you need to return a product, we’ve made the process simple and hassle-free. Here’s how:

1. Contact our customer service team to initiate the return process. You can reach us through our website’s contact page or by emailing us at info@stepbystepshoe.com or +86 159 8828 9066. Please provide your order number and the reason for the return.
2. Once your return request is approved, we will provide you with a return shipping label and instructions on how to package your item securely for return.
3. Affix the return shipping label to the package and drop it off at your nearest postal service or courier location.
4. Once we receive the returned item and verify its condition, we will issue a refund to your original form of payment. Please note that shipping fees are non-refundable, and return shipping costs may apply unless the return is due to a defect or error on our part.
5. You will receive an email notification once your refund has been processed.

It’s as simple as that! If you have any questions or need further assistance with the return process, please don’t hesitate to contact our customer service team. We’re here to help make your shopping experience as smooth and enjoyable as possible.