Terms and conditions

This document (together with all the documents mentioned in it) establishes the conditions that govern the use of this website (www.stepbystepshoe.com) and the purchase of products on it (hereinafter, the “Conditions” ). We ask you to carefully read these Conditions, our Cookies Policy and our Privacy Policy (together, the “Data Protection Policies”) before using this website. By using this website or placing an order through it, you agree to be bound by these Conditions and our Data Protection Policies, so if you do not agree with all the Conditions and the Protection Policies of Data, you should not use this website. These Conditions may be modified. It is your responsibility to read them periodically, since those that are in force at the time of placing orders will be applicable or, failing that, at the time of using the website they will be those that are applicable to you. If you have any questions related to the Conditions or Data Protection Policies, you can contact us through our contact form. The contract may be formalized, at your option, the Conditions are available on this website.

The sale of items through this website is carried out under the name stepbystepshoe.

The information or personal data that you provide us about yourself will be treated in accordance with the provisions of the Data Protection Policies. By using this website, you consent to the processing of said information and data and declare that all the information or data you provide us is true and corresponds to reality.

By using this website and placing orders through it you agree to:

     Use this website only to make legally valid queries or orders.
     Do not place any false or fraudulent orders. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
     Provide us with your email address, postal address and/or other contact information in a truthful and accurate manner. Likewise, you agree that we may use said information to contact you if necessary (see our Privacy Policy). If you do not provide us with all the information we need, we will not be able to process your order. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

The items offered through this website are available for shipping internationally.

To do this, you must follow the steps of the purchasing process, filling out or verifying the information requested at each step. It is your choice whether you wish to make the purchase as a registered user or not. Likewise, it has a detailed description of your purchase processes. To place an order, you must follow the online purchase procedure and click on “Authorize payment”. You will automatically receive an email with a receipt for your order indicated as “Payment Accepted” within 48 hours after making your purchase, the status of your order will be “Preparation in progress” with your tracking number, and finally, 10 days later, you will receive your purchase.

All orders are subject to product availability. If due to lack of stock, your order cannot be processed, we will duly inform you by email of the status of your order. After receiving the email, you can choose whether we will process a full refund of the value of your purchase through the same payment method with which you made the purchase or if you prefer to exchange it for another product on the Website.

Delivery is made through Cainiao international, please note, in any case, we do not make home deliveries on Saturdays, Sundays or holidays. The postal staff will deliver to your home. If you are absent at the time of delivery, the postal staff will make a second delivery attempt or call you by phone. If you have not collected your purchase, it will be returned to its origin, which will incur costs of ten euros borne by the buyer. The usual delivery time is 7-12 business days, however, due to delays on the part of the shipping company, delivery times may exceed the maximum period, sometimes up to double. If you do not receive your order within a maximum period of 90 days from the moment you made the payment,